Returns

We want you to be happy with your purchase!

Exchanges:

Ordered the wrong model or need a faster computer? Exchanges are easy and we’ll apply the full purchase price to another computer within 14 days of purchase. We just need to receive it back in the same condition we sent it, including all accessories.

Returns and Refunds:

We offer a 14 day return period from the date of purchase.

If you like to initiate a return, just contact us to get an RMA started (Return Merchandise Authorization). For the return to be covered, the RMA needs to be initiated and the unit shipped within 14 calendar days from the date of purchase or within 5 calendar days from issuing the RMA number, whichever comes first. 

Please contact us at customeradvocacy@macs4u.com or chat with us to start the process.

In order to offer the lowest prices we have to assess a restocking fee of 15%. If the refund is based on a warranty issue, the restocking fee is waived. The refund is based only on the product purchase itself. No other fees, such as shipping, return shipping, insurance, duties, taxes, customer clearance or any other fee are refundable.

Carrying pouches and cases or are not returnable.

Our refunds are fast; we typically issue the refund back to the original funding source within 2 business days after the product was received back. 

CANCELLATIONS 

To cancel an order with us, please contact us on the day of purchase during US office hours as most of our products ship the same day.

Orders that have already been picked up by the carrier cannot be cancelled; they have to be processed as a return.

MISCELLANEOUS:

Macs4u.com shall not be liable for any failure to perform due to causes beyond our reasonable control. These causes shall include, without limitation, acts of God, acts or omissions of Buyer or any third party, delays in transportation or inability to obtain necessary labor, materials or supplies.

For our complete terms and conditions, please click here